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How It WorksWhat We TestQuizFAQ

What is wrong?

  • Missing item
  • Heat pack issue
    • My heat pack won’t warm up
  • EasyDraw activation issue
    • My EasyDraw Collector didn’t activate
  • Sample tube issue
    • My sample tube won’t attach
  • Sample collection issue
    • No blood appeared
    • Not enough sample after 3 minutes
    • Too much sample
    • Sample clotted
  • Something else